Warranty
Isinwheel Sports Limited Warranty Policy
At Isinwheel Sports, we stand behind every ride we build. Our warranty is designed to give you confidence and peace of mind, whether you're exploring trails, cruising your neighborhood, or commuting every day.
1. Warranty Coverage
All Isinwheel Sports electric bikes, electric dirt bikes purchased directly from the official Isinwheel Sports website are covered by a Limited Warranty against defects in materials and workmanship.
Warranty coverage begins on the date your product is delivered.
Covered Products
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Electric Dirt Bikes
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Electric Bikes
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Official Isinwheel Accessories
2. Warranty Period
All Isinwheel Sports electric dirt bikes and electric bikes come with a 1-Year Limited Warranty covering manufacturing defects in materials and workmanship.
For select promotional models, we may offer a limited-time 2-Year Extended Warranty. When applicable, this will be clearly stated on the product page at the time of purchase.
Warranty coverage begins on the date of delivery.
| Component | Warranty Period |
|---|---|
| Frame | 1 Years |
| Battery | 1 Year |
| Motor | 1 Year |
| Controller | 1 Year |
| Display | 1 Year |
| Charger | 1 Year |
| Wiring Harness | 1 Year |
| Suspension Components | 1 Year |
| Original Electrical Components | 1 Year |
Replacement parts supplied under warranty do not extend the original warranty period.
3. Shipping Damage Claims
If your product arrives damaged during shipping:
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Contact our support team within 7 days of delivery.
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Provide photos or videos showing the damage.
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We will arrange replacement parts or an appropriate solution at no additional cost.
Claims submitted after 7 days may not qualify for shipping damage coverage.
4. What's Covered
This warranty covers manufacturing defects including:
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Battery failure caused by manufacturing defects
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Motor malfunction
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Controller failure
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Display failure
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Electrical system defects
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Frame defects caused by manufacturing issues
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Charger defects
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Factory-installed component defects
Our support team may request photos or videos to help diagnose the issue before replacement parts are issued.
5. What's Not Covered
The warranty does not cover:
Normal Wear and Tear
Including but not limited to:
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Tires
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Tubes
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Brake pads
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Brake rotors
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Chains
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Bearings
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Grips
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Cables and housings
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Sprockets
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Cosmetic wear
Improper Use
Including:
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Racing or competition use
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Commercial rental use
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Jumping or extreme riding beyond intended use
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Water damage caused by submersion
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Accidents and crashes
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Neglect or improper maintenance
Unauthorized Modifications
Damage resulting from:
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Aftermarket electrical modifications
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Controller modifications
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Battery modifications
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Motor modifications
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Welding or frame alterations
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Use of non-approved accessories
6. Warranty Transfer
The warranty may be transferred to a second owner provided:
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The original warranty period has not expired.
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The original order number is available.
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Proof of ownership can be provided.
Warranty coverage remains based on the original delivery date.
7. Warranty Claim Process
To submit a warranty claim:
Step 1
Contact our support team:
Step 2
Provide:
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Order number
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Product model
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Description of the issue
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Photos or videos of the problem
Step 3
Our technical support team will review the claim and provide troubleshooting assistance or replacement parts if covered under warranty.
8. Important Notes
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Warranty coverage applies only to products purchased through authorized Isinwheel channels.
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Labor costs associated with third-party repairs are not covered unless approved in advance by Isinwheel Sports.
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Isinwheel reserves the right to repair or replace defective components with equivalent parts.
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Replacement products may be new or refurbished to like-new condition.
Need Help?
Our team is here to help.
Email: support@isinwheel.com
Phone Number: +1(888)293-5788
Business Hours:
Monday – Friday
Monday – Friday 10AM-6PM(PDT)
Ride with confidence. Ride with Isinwheel Sports.